Política de reembolso

Returns, withdrawals and refunds

We want you to feel confident when purchasing from The PhotoGallery. This policy explains the conditions that apply to withdrawals, returns and faulty items.

Many of our works are produced specifically for the customer’s order. Please check the product information carefully before placing your order.

Right of withdrawal

If you purchase a finished, in-stock work from us online as a consumer, you normally have the right to withdraw from the purchase within 14 days of delivery of the last item in your order, without giving a reason. If the last day falls on a weekend or public holiday, the period extends to the next business day.

This right applies only to finished works that were already produced and available from our gallery or stock when the order was placed.

To exercise your right of withdrawal, please sign in to your customer account, open your order and submit a return or cancellation request from the order status page. You can also contact us at contact@thephotogallery.se before the withdrawal period expires. You must return the item within 14 days of notifying us.

The statutory right of withdrawal does not apply to purchases made at our physical gallery.

Made-to-order works

The majority of our works are made to order. These works are produced specifically according to the customer’s selected specifications, which may include size, format, photographic paper, mounting, framing, glass or other finishing options.

Because production begins specifically for your order and the work is made according to your selected specifications, made-to-order works are excluded from the statutory right of withdrawal.

The product page and order information will clearly state when a work is made to order and therefore cannot be cancelled or returned under the right of withdrawal.

This exception does not affect your statutory rights if the work is faulty, damaged, incorrectly produced or does not correspond to your order.

Condition of eligible returns

For finished, in-stock works covered by the right of withdrawal, you may inspect the item only to the extent necessary to establish its nature and characteristics.

You may be responsible for any reduction in value caused by handling beyond what is necessary for this purpose.

Please return the work in its original packaging where possible. Fine art photographs and frames must be packed and handled with particular care to prevent damage during transport.

Return shipping costs

If you exercise the right of withdrawal for an eligible in-stock work, you are responsible for the direct cost of returning it. We recommend using a tracked and fully insured shipping service suitable for valuable artwork.

For items that cannot normally be returned by post, the estimated return cost will be stated before purchase.

If an item is faulty, damaged or incorrectly delivered, we will cover the reasonable return shipping costs and provide return instructions.

Return address

The PhotoGallery Halmstad AB
Slottsmöllan 10B
302 31 Halmstad
Sweden

Please contact us before returning an item so that we can provide the correct return instructions.

Refunds

We do not charge a restocking fee (0%).

For a finished, in-stock work returned under the statutory right of withdrawal, we will refund all eligible payments, including the cost of our least expensive standard delivery option.

The refund will be made to the original payment method without unnecessary delay and no later than 14 days after we receive your notice of withdrawal. We may withhold the refund until we have received the returned item or you have provided evidence that it has been sent back, whichever occurs first.

Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable. We may make a deduction for any reduction in value caused by handling beyond what is necessary to inspect the item.

Made-to-order works are not eligible for a refund due to a change of mind. This does not prevent a refund where the customer is legally entitled to one because the work is faulty, damaged, incorrectly produced or does not correspond to the order.

Damaged, faulty or incorrect items

If your work arrives damaged, is faulty, has been produced incorrectly or does not correspond to its description or your order, please contact us as soon as possible at contact@thephotogallery.se.

Please include your order number and photographs showing the issue, the work and its packaging.

Depending on the circumstances and applicable consumer law, the matter may be resolved through repair, replacement, a price reduction or a refund. This applies to both in-stock and made-to-order works.

Contact

For questions about withdrawals, returns or complaints, please contact:

contact@thephotogallery.se
+46 35 18 84 80