Shipping policy
Shipping and delivery
We take great care when producing, packaging and shipping each work. Our standard shipping rates include protective packaging and transport insurance.
Production and delivery times
Most made-to-order works are normally ready for dispatch within 5 to 14 business days. Production times may vary depending on the artist, format, materials and the country in which the work is produced.
Shipping time begins once the work has been dispatched and is additional to the production time. Any stated production or delivery time is an estimate rather than a guaranteed delivery date.
If you require the work by a specific date, please contact us before placing your order. We will notify you if the expected timeframe changes significantly.
Standard shipping rates
The following standard shipping rates apply per order to unframed works:
- Sweden: SEK 500
- Other EU countries: SEK 750
- Countries outside the EU: SEK 1,200
The shipping rate is charged once per order, even if the works are dispatched separately. These rates include protective packaging and transport insurance.
Unframed works are shipped either in a protective tube or in reinforced flat packaging, depending on their size, material and production requirements.
Framed works and special orders
The standard shipping rates do not apply to framed works or orders requiring specialist handling, alternative packaging or other special arrangements.
If you would like to order a framed work or have other specific requirements, please contact us before placing your order. We will confirm availability, production time, shipping method and the total shipping cost separately.
Shipping destinations
We ship to Sweden, other EU countries and selected destinations outside the EU.
Some countries, regions and remote locations may not be available for delivery. Please contact us if your destination is not available at checkout.
Packaging and insurance
Each work is packed according to its size, material and production requirements. Unframed works are shipped in a sturdy protective tube or reinforced flat packaging.
Standard shipping includes transport insurance. Please retain all original packaging until you have inspected the work and confirmed that it has arrived safely.
VAT, customs and import charges
Applicable VAT is included in the price where required and will be shown at checkout.
For deliveries outside the EU, customs duties, import VAT, handling charges or other local fees may apply. These charges are not included in the purchase price or standard shipping rate and must be paid by the recipient.
The applicable charges are determined by the destination country and its local regulations. We recommend checking with your local customs authority before placing your order. Customs procedures may also delay delivery.
Tracking and delivery
You will receive a shipping confirmation with tracking information when your order has been dispatched.
Please ensure that your delivery address and contact details are correct. Some shipments may require a signature upon delivery.
Damage during transport
Please inspect the packaging and work as soon as possible after delivery. If the packaging or work appears damaged, contact us promptly at contact@thephotogallery.se.
Please include your order number, photographs of the packaging and photographs showing the damage. Keep all original packaging while the matter is being assessed, as it may be required for the transport insurance claim.
This does not limit your statutory right to make a complaint about a damaged or faulty item.
Contact
For questions about shipping, framing or special delivery requirements, please contact:
contact@thephotogallery.se
+46 35 18 84 80
